HP Software Support Service provides comprehensive software services for HP software and select HP-enabled third-party products. HP Software Support Service also provides access to HP technical resources to help resolve software operation or deployment issues. HP releases software updates and reference guides as they become available. Updates for select HP-enabled third-party software products are added as soon as they are released by the original software publisher. HP Software Support Service also includes a license to use the updates for each system, socket, processor, processor core, or end-user software license, subject to the HP or original software publisher license terms. In addition, Software Support Service also provides electronic access to product and support information that allows any member of your IT staff to locate this critical publicly available information. For third-party products, access is subject to the original publisher making the information available.
| Features |
| Number of years |
1 year(s) |
| Service schedule (hours and days) |
9x5 |
| HP Segment |
Professional, Business |
| Supplier Features
|
| Support type |
Remote Software Support |
| Place of service |
from a distance |
| Warranty coverage |
Under warranty |
| Cover details |
Regular working days: 9 hours |
| Duration |
1 year |
| Response time |
Next available agent |
| Service method |
Phone |
| Additional information |
Supports 100 to 499 devices |
| Care Pack type |
Electronic |
| Coverage period |
12 months |
| Warranty type |
S |
