HP Software Support provides comprehensive software services for HP software and select HP-compatible third-party products. HP Software Support also provides access to HP technical resources to help resolve software operation or deployment issues. HP releases software updates and reference manuals as they become available. Updates for certain HP-compatible third-party software products are added as soon as they are released by the original software publisher. HP Software Support Service also includes the license to use updates for each system, socket, processor, processor core, or end-user software license in accordance with the HP software license terms or original publisher. Additionally, Software Support also provides electronic access to product and support information allowing any member of your IT staff to locate this critical, publicly available information. For third-party products, access is subject to the information being made available by the original publisher.
| Features |
| Number of years |
5 year(s) |
| Service schedule (hours and days) |
9x5 |
| HP segment |
Professional, Business |
| Supplier characteristics
|
| Typical support |
Remote software support |
| Place of service |
from a distance |
| Warranty coverage |
Under warranty |
| Cover details |
Regular working days: 9 hours |
| Duration |
5 years |
| Response time |
Next available agent |
| Service method |
Phone |
| Additional information |
Supports 1 to 10 devices |
| Typical Care Pack |
Electronic |
| Coverage period |
60 months |
| Warranty type |
S |
