HP Care Pack extends coverage for your HP product beyond the original factory warranty. This plan includes a dedicated technical support phone line, remote diagnostic services and hardware replacement during the extended coverage period.
| Supplier characteristics
|
| Typical support |
Exchange |
| Place of service |
Offsite |
| Warranty coverage |
Under warranty |
| Cover details |
Regular business days: 9 hours |
| Duration |
3 years |
| Response time |
Exchange shipped within 4-7 business days |
| Service method |
Standard Unit Exchange |
| Typical Care Pack |
Electronic |
| Coverage period |
36 months |
| Warranty type |
S |
| Logistics options |
Customer ships defective parts, courier ships replacement parts |
