Reduce downtime with HP Next Business Day Exchange
[1] . Benefit from high-quality remote support and, if necessary, receive a replacement device the next business day, including shipping costs. Return your broken device to HP in prepaid packaging.
| Supplier characteristics
|
| Typical support |
Exchange |
| Place of service |
Offsite |
| Warranty coverage |
In warranty |
| Cover details |
Standard workdays - 9 hours |
| Duration |
3 years |
| Response time |
Next business day response |
| Service method |
Advanced unit exchange |
| Typical Care Pack |
Electronic |
| Coverage period |
36 months |
| Warranty type |
S |
| Logistics options |
Courier shipment and defective return |
