HP Care Pack extends coverage for your HP product beyond the original factory warranty. This plan includes a dedicated technical support phone line, remote diagnostic services and hardware replacement during the extended coverage period.
| Supplier characteristics
|
| Typical support |
Exchange |
| Place of service |
Offsite |
| Warranty coverage |
In warranty |
| Cover details |
Standard workdays - 9 hours |
| Duration |
4 years |
| Response time |
Next business day response |
| Service method |
Advanced unit exchange |
| Typical Care Pack |
Electronic |
| Coverage period |
48 months |
| Warranty type |
S |
| Logistics options |
Courier shipment and defective return |
