HP Care Pack extends coverage for your HP product beyond the original factory warranty. This plan includes a dedicated technical support phone line, remote diagnostic services and hardware replacement during the extended coverage period.
| Supplier characteristics
|
| Typical support |
Exchange |
| Place of service |
Offsite |
| Warranty coverage |
Under warranty |
| Cover details |
Regular working days: 9 hours |
| Duration |
2 years |
| Response time |
Next business day response |
| Service method |
Advanced product exchange |
| Typical Care Pack |
Electronic |
| Coverage period |
24 months |
| Warranty type |
S |
| Logistics options |
Delivery service and return of defective equipment by carrier |
