The Pickup and Return Service with Defective Media Retention provides high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at a designated HP repair center. The service includes pickup, offsite repair, hardware and parts, and return shipping costs. When you need to manage defective storage media issues, you maintain control of your sensitive data.
| Supplier Features
|
| Support type |
Pick-up and return |
| Place of service |
Offsite |
| Warranty coverage |
Under warranty |
| Cover details |
Regular working days: 9 hours |
| Duration |
5 years |
| Response time |
Repaired within 3-7 business days |
| Service method |
Workshop repair |
| Additional information |
Excluding external display |
| Additional support option |
Preservation of defective media |
| Care Pack type |
Electronic |
| Coverage period |
60 months |
| Warranty type |
S |
| Logistics options |
Collection and return by carrier |
