HP Onsite Hardware Support Service provides high-quality remote assistance and onsite support for covered hardware to help you improve product availability. You have the flexibility to choose from several predefined service level options with multiple on-site response or on-call repair times and combinations of coverage windows of different lengths to meet your specific service needs. Time-bound repair commitment service level options allow IT managers to connect with support specialists who will quickly troubleshoot the system to return hardware to working order within a specified time frame.
| Features |
| Number of years |
3 years) |
| HP segment |
Professional |
| Supplier characteristics
|
| Typical support |
Exchange |
| Place of service |
On the site |
| Warranty coverage |
Under warranty |
| Cover details |
Regular business days: 9 hours |
| Duration |
2 years |
| Response time |
Next business day response |
| Service method |
On-site repair |
| Additional information |
EMEA distribution only |
| Typical Care Pack |
Electronic |
| Coverage period |
36 months |
| Warranty type |
S |
| Logistics options |
Parts shipped next business day |
